Terms of service

This document is an electronic record in terms of Information Technology Act, 2000 and rules made there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of https://bioclean.indiantrendsetters.com/

The domain name https://bioclean.indiantrendsetters.com/ (hereinafter referred to as “Website”) is owned and operated by Bodhamudra Traders Pvt Ltd (Trendsetters), a company incorporated under the Companies Act, 2013 with its registered office at 66/4066 A1, TK Towers, Pulleppady Junction, Chittoor Road, Kochi-35.

The Company offers this Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. IF YOU DO NOT AGREE TO OR WISH TO BE BOUND BY THE AGREEMENT, YOU MAY NOT ACCESS TO OR OTHERWISE USE THE WEBSITE.

1. Definitions

– Buyer: Refers to any individual or entity who has obtained or intends to use the services provided by the website for purchasing products, including but not limited to Corporate buyers or Business Buyers.

  – Order: Denotes a request placed by the Buyer for purchasing the Products offered or sold through the Website.

-Product: Encompasses the goods and/or related services available for sourcing industrial requirements and equipment, which are offered to the Buyer through the Website.

– Registered User: Signifies a user who has registered on the Website and is availing the services provided through it.

– Seller or Vendor: Includes any entity, institution, firm, association, manufacturer, or related party willing to list or sell Products via the platform provided by the Website.

– Service(s): Encompasses the platform (including the Website) provided by the Company, which includes:

  – Listing of Products and/or related services for procurement by the Buyer.

  – Provision of a platform for e-procurement, allowing Website users to create and/or participate in various sourcing events such as auctions.

  – Enablement of Vendors to initiate sale events where Buyers can participate and bid for Products.

  – Facilitation of Buyers to create sourcing events where Vendors can participate and bid/negotiate on Products.

  – Assistance to Buyers in making credit applications to the Company via partnering banks for availing Services and procuring Products from Vendors.

– User: Refers to any person who browses, accesses, or uses the Website, including but not limited to Buyers, Sellers, Vendors, Registered Users, etc.

– Use: Denotes activities such as browsing, accessing, viewing, copying, availing Services, or deriving other benefits from using the Website.

– Website or Site: Represents the platform provided for buying and selling products, whether or not related to industrial requirements, accessible through https://indiantrendsetters.com/.

“Website” or “Site” means the platform provided to you for buying and selling the products, whether or not relating to the, industrial requirements through https://bioclean.indiantrendsetters.com/ “We”, “Company”, “us” and “our” means Bodhamudra Traders Pvt Ltd (Trendsetters) and its affiliates, officers, employees, agents, partners and licensors.

Website Use

Usage of  our retail e-commerce website platform is governed by the following terms and conditions (“Terms of Use” or “Terms” or “TOU” or “Agreement”), including our Privacy Policy, Terms and Conditions, and any other applicable policies referenced herein. By accessing or using our website, you are expressing your intent to contract with us and agree to abide by these terms.

It’s important to read and understand these Terms of Use each time you use our website. We may, at our discretion, modify, add, or remove portions of these terms without prior notice. Any changes will be effective immediately upon posting. It is your responsibility to review these terms regularly for updates. Your continued use of the website after changes are posted constitutes acceptance of those changes.

While you comply with these Terms of Use, you are granted a personal, non-exclusive, non-transferable, limited privilege to access and use our website. Please note that your use of the website is at your own risk, and you acknowledge that you have the discretion to refrain from using it.

By accepting these Terms of Use, you also agree to be bound by our Privacy Policy, which is subject to periodic updates.

User Eligibility

Our website is intended for use by individuals who can legally form binding contracts under the Indian Contract Act, 1872. If you are deemed “incompetent to contract” under this Act, including minors and un-discharged insolvents, you are not eligible to use our website.

If you are under the age of 18, you are considered a minor and cannot register as a user or transact on our website. Minors may only use our website under the supervision of a legal guardian or parent.

We reserve the right to terminate your membership and deny access to our website if we discover that you are under 18 years of age. 

Your Account and Registration Obligations

To create a user account (“Account”) for our services, we’ve established a straightforward procedure for your convenience and security. By following this process, you’ll be able to easily log in and out and access our services securely.

To become a registered user, simply sign up on our website by completing the online registration form. Provide the necessary information such as your name, contact details, business type, establishment name, and nature of business. Once you’ve signed up, we’ll create your Account based on the information you’ve provided. You’ll also receive a user name (“User ID”) and password (“Password”) for accessing your Account. Remember, it’s your responsibility to keep your User ID and Password confidential and to prevent unauthorized access to your account.

If you’re registering on behalf of a business entity, you confirm that you have the authority to bind the entity to our terms and conditions. Additionally, ensure that the address used for registration is the principal place of business for the entity, and that all information provided during registration is accurate and complete.

By becoming a registered user, you agree to allow us to include your personal and non-personal data in our online database and to share this information with other users as necessary. We reserve the right to refuse or deny registration to any user at our discretion. We may also suspend or terminate registered memberships without prior notice if it’s in the best interest of our company or the community of users.

You agree to:

i. Provide accurate and complete information during registration and to keep your Account updated.

ii. Consent to communication from us, even if your contact number is on the Do Not Call Registry.

iii. Understand that providing false or incomplete information may result in the suspension or termination of your Account.

If we have reason to believe that the information provided is inaccurate or incomplete, we reserve the right to suspend, terminate, or block access to your Account without notice. 

AVAILING OF SERVICES

By using our website, you agree to abide by these terms and conditions. As a registered user, you have access to purchasing products listed on our platform. You have the freedom to choose the type of product you wish to purchase from the options displayed on the website. However, we reserve the right to restrict or terminate your access to our services, either partially or entirely, and prevent you from making transactions on the website.

Any information you provide while availing our services is subject to our Privacy Policy, which can be found on our website. We reserve the right to store, evaluate, analyze, verify, and authenticate the information provided by users. It is essential that you provide accurate and precise information when placing an order for products.

You have the right to accept or refuse any order placed on the website, subject to our Cancellations, Returns, and Refunds Policy outlined below.

While you can choose from the products listed on our website, we cannot guarantee that orders will be fulfilled or performed on the specified date, depending on our calendar of events. If products are not delivered on the chosen date due to unavoidable circumstances, including but not limited to Force Majeure Events, you may opt to have the products delivered on the next available delivery date.

Placing an order on our website is akin to issuing a Purchase Order (“PO”) to the vendor. However, this does not bind the company under any contract. The fulfillment of such PO is solely at the discretion of the vendor, in accordance with their terms and conditions and these Terms. We shall not be held liable for products being out of stock. We strive to ensure that users face no inconvenience and are adequately supported by our customer care team.

Upon placing an order, an order confirmation email will be sent to you, detailing the products available from the vendor at the given rates. This email will contain information regarding the products to be dispatched to you.

Your use of any information or materials on our website is at your own risk. It is your responsibility to ensure that any products and/or related services or information meet your specific requirements.

While we endeavour to display accurate product labels, descriptions, and colours, there may be discrepancies. The actual product label or colour may differ from what is shown on the website due to label changes by the vendor or technology issues. It is your responsibility to thoroughly check the product upon delivery. If you are not satisfied, you may return the product in accordance with our return policy and the vendor’s policy (if applicable). We shall not be responsible for returns if the vendor’s policy prohibits it. 

Pricing:

The Vendor reserves the right to cancel any Products ordered and refund the amount received from the User, if necessary.

Users release and indemnify the Company, its officers, and representatives from any costs, damages, liabilities, or other consequences resulting from their actions on the Website. Users specifically waive any claims under applicable law. While the Company makes reasonable efforts, it cannot control the information provided by other Users on the Website. Users may encounter offensive, harmful, inconsistent, inaccurate, or deceptive information. Exercise caution and practice safe trading when using the Website.

Products listed on the Website by the Vendor are subject to any terms and conditions specified at the time of listing.

Product Defects:

We are not liable for manufacturing defects or other defects in the Product. The Vendor is solely responsible for damaged/defective Products. We facilitate the return/refund of defective/damaged products according to our policy and the Vendor’s return/refund policy. Product replacements adhere to Website policies and are binding on all Users.

You Agree:

– In the event of non-delivery due to your mistake (e.g., wrong name or address), any extra delivery costs incurred by the Company will be claimed from you.

– You will use the Services for lawful purposes and comply with all applicable laws and regulations.

– You will provide authentic and true information. We reserve the right to validate the information provided by you and reject registration if found untrue.

– You are transacting at your sole risk and exercising prudent judgment.

– The delivery address provided by you will be correct and proper in all respects. 

USE OF WEBSITE

By accessing and using our website, you agree to abide by the following terms and conditions. Your usage and any transactions conducted through the website are subject to the policies outlined herein:

1. Content Guidelines: You agree not to host, upload, publish, transmit, update, or share any information through the website which:

   – Belongs to another person without proper authorization.

   – Is harmful, harassing, defamatory, obscene, pornographic, libellous, invasive of privacy, hateful, or racially, ethnically objectionable.

   – Is false, inaccurate, or misleading.

   – Is patently offensive, promotes obscenity, paedophilia, racism, bigotry, hatred, or physical harm against any group or individual.

   – Harasses or advocates harassment of another person.

   – Promotes illegal activities or abusive conduct.

   – Infringes upon any third party’s rights, including privacy or publicity rights.

   – Promotes unauthorized copies of copyrighted work or illegal software.

   – Exploits people in an inappropriate manner or solicits personal information.

   – Provides instructions for illegal activities or seeks unauthorized access to the website.

   – Solicits gambling or interferes with the use of the website by others.

   – Refers to inappropriate websites or content harmful to minors.

   – Infringes upon any intellectual property rights or violates any law.

2. Prohibited Actions: You agree not to:

   – Deceive or mislead users.

   – Impersonate another person.

   – Introduce viruses or malicious software.

   – Threaten national security or public order.

   – Trade in prohibited items.

   – Create false identities.

   – Send unsolicited messages or advertisements.

   – Access the website or other accounts without authorization.

3. Compliance: You agree to comply with all laws governing this agreement and refrain from linking to prohibited items or services.

By using the website, you grant us an irrevocable license to display and use any information provided by you. You confirm that you have the right to sell the items or services offered and undertake to provide accurate information.

You are responsible for providing accurate information about the products or services you offer and must not exaggerate or mislead users in any way. 

Data Security and Ownership

By accessing and using our website, you agree to uphold the integrity of our data security measures and respect the ownership rights associated with the content and materials provided herein.

1. Prohibited Actions: You agree not to engage in any activities that compromise the security, integrity, or ownership of the products, services, or features provided on the website. This includes but is not limited to: reverse engineering, modification, copying, distribution, transmission, display, performance, reproduction, publication, licensing, creation of derivative works, transfer, or sale of any content, information, or software obtained from the website.

2. Copyright Protection: All materials, including images, software, text, icons, and similar content (“Content”) available on this website are protected by copyright laws. Unauthorized reproduction, copying, modification, or use of the materials for any purpose other than those explicitly permitted herein is strictly prohibited and may result in legal action.

3. Trademark Usage: The website may contain proprietary logos, service marks, brand names, trade names, and trademarks belonging to third-party service providers or the company itself. Displaying these marks does not grant you any license to utilize them. Unauthorized use may infringe upon copyright, trademark, privacy, and publicity laws.

4. Ownership Rights: Except as stated otherwise on the website, all trademarks, logos, brand names, copyrights, service marks, and trade names associated with our company are solely owned by us.

5. Usage Restrictions: You are not permitted to make personal or commercial use of the website’s contents, including product listings, descriptions, prices, or any derivative works. Additionally, you 

may not download or copy account information for the benefit of another vendor, or use data mining, robots, or similar tools for data gathering and extraction. Framing techniques, meta tags, or any other means of utilizing proprietary information of the website are also prohibited.

6. Termination of Permission: Any unauthorized use of the website terminates the permission granted to access its services and may result in the immediate suspension of your account.

7. Jurisdiction: Any disputes or legal matters arising from the use of this website or infringement of its terms and conditions will be subject to the jurisdiction of Bangalore.

8. User Access: Your access to the website is limited to using the services offered herein as a user. Any other use not explicitly permitted is prohibited.

By continuing to use our website, you acknowledge and agree to abide by these terms and conditions regarding data security and ownership. 

Online Payment

By using our online payment facility, you agree to the following terms and conditions:

1. Contract Formation: When you place an order on our website, you enter a legally binding contract with the vendor to purchase the listed products. Payment shall be made to the vendor through your issuing bank using our payment facility.

2. Refund Policy: If you do not receive confirmation of your order, you may claim a refund within the stipulated time. Failure to raise a refund claim within the specified period releases the company and the vendor from responsibility for refund processing by your issuing bank. No refunds will be issued once an order is confirmed, subject to our website policies and the vendor’s terms and conditions.

3. Security: While we strive to maintain a secure payment system, we cannot guarantee protection against hacking, virus attacks, or malfunction.

4. Payment Details: You must provide accurate payment details to our secure payment system when making a purchase on the website.

5. Privacy: Your payment information will not be shared with any third party unless necessary for fraud verification, or as required by law, regulation, or court order.

6. Unauthorized Use: The company disclaims liability for any unauthorized use of your credit/debit card or account transfers made by registered users.

7. Assumption of Risk: You undertake all payments at your own risk and volition.

8. Liability: The company shall not be liable for any loss or damage arising directly or indirectly from declined authorizations, transaction malfunctions, errors, or unscrupulous activities.

9. Exceeding Limits: We are not liable for any loss or damage arising from declined authorizations due to the registered user exceeding preset limits.

10. Force Majeure: You and the vendor acknowledge that the company will not be liable for any damages, interests, or claims resulting from the non-processing or delay in processing of orders beyond our control.

Cancellations:

You have the option to cancel your order placed through our website under certain conditions:

– Buyer-initiated Cancellations: You can cancel your order up to 12 hours before it’s shipped by providing a valid reason.

– Vendor-initiated Cancellations: If the vendor accepts your order but later needs to cancel due to reasons like stock unavailability, they can do so before shipping the order.

– Binding Agreements: Orders under binding agreements between users will be governed by those agreements, not by our cancellation policy.

We reserve the right to cancel orders for reasons such as unserviceable pin codes.

Upon cancellation, refunds will be processed as per our policies and credited back to your original payment method.

Returns & Refunds:

Inspect your delivered products upon receipt. If you’re not satisfied, you have 3 days from delivery to return them. Returns are accepted only for damaged, defective, wrong, or inaccurately described products, subject to vendor approval.

If a vendor declines a return request and refund, you may only request a replacement through our website, not directly from the vendor.

Replacement:

To request a replacement, follow the procedure on our website, providing appropriate reasons and evidence. If the product is damaged, defective, wrong, or not as described, the vendor is responsible for providing a replacement.

Please note, all requests for return, refund, cancellations, or replacement must be made through our website, not directly with vendors.

Important Notes:

– Our Return, Refund, Cancellations & Replacement policy is binding. In case of disputes, our decision will be final.

– We’re not liable for requests not following our procedure or if made directly to vendors.

– Some vendors may not accept returns or replacements per their policies. We’re not responsible for losses incurred due to vendor rejections.

Shipping and Delivery

For swift, secure, and dependable delivery of our products to you, we’ve partnered with reputable logistics service providers. If your order isn’t fulfilled directly by the vendor, we’ll utilize these partners to ensure your products reach you safely.

It’s important to note that while we facilitate shipping, we are not transport or logistics providers ourselves. We don’t undertake responsibility for inspections or packaging quality. However, we make every effort to keep you informed about your shipment’s status at each stage. Once you’ve made a purchase, you can track your order’s progress. Should you have any questions or concerns, feel free to reach out to us at our Helpline Number: +91 9744397999 or email us at info@indiantrendsetters.com.

Please be aware that the delivery times mentioned on our website or product descriptions are estimates. Actual delivery times may vary based on product availability, delivery location, and the policies of courier companies or logistic service providers we work with.

User Guidelines

Your access to and use of our website may include communication services such as email and short message service (SMS), primarily for reporting purposes. By utilizing these services, you agree to use them responsibly, limiting your communication to messages and materials relevant to the service.

For instance, when using these communication services or accessing our website, you agree not to:

– Upload files containing software or material protected by intellectual property laws without proper authorization.

– Share files containing viruses, corrupted data, or other harmful software.

– Engage in activities that could disrupt the functioning of our website, server, or other users’ devices.

We strive to maintain a positive and secure online environment for all our users, and we appreciate your cooperation in adhering to these guidelines.

LINK TO THIRD PARTY

We may provide links to third-party services (“Third Party Services”) for your convenience. By using these services, you acknowledge that you do so at your own risk. The Company holds no liability for any offensive, indecent, or objectionable content found on Third Party Services. Additionally, certain Services may display, include, or provide access to content, data, information, applications, or materials from third parties (“Third Party Materials”) or link to third party websites. You understand and agree that the Company is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, legality, decency, or quality of such Third Party Materials or websites. The Company does not warrant or endorse Third Party Services, Third Party Materials, or websites, and assumes no liability or responsibility for them or any other materials, products, or services provided by third parties.

INDEMNIFICATION

Vendor/Buyer Indemnity:

Registered Users agree to indemnify, defend, and hold harmless the Company, its parents, subsidiaries, affiliates, associates, successors, assigns, licensors, the Website, or any of their respective officers, directors, employees, agents, vendors, licensors, representatives, advertisers, service providers, and franchisers from and against any and all claims, actions, losses, expenses, damages, and costs (including reasonable attorneys’ fees). This indemnification is arising out of claims based upon your actions or inactions, which may result in any loss or liability to the Company or any third party. This includes but is not limited to breach of warranties, representations, or undertakings, non-fulfillment of obligations under this Agreement, or violation of applicable laws and regulations, including Intellectual Property Rights. This clause shall survive the expiry or termination of this Agreement.

The Company serves solely as a marketplace and is not involved in any sale or purchase of products.

DISCLAIMER AND LIMITATIONS OF LIABILITY

The Services are provided to you on an “as is” and “as available” basis, without any representation or warranty of any kind, express or implied. The Services are provided on a best effort basis, without any commitment to perform services at specified times and/or dates. The Website is not hack-proof, and the data may be susceptible to pilfering, damage, loss, corruption, or becoming unusable. We are not responsible for any malicious code, delays, inaccuracies, errors, or omissions. You understand and agree that you assume the entire risk regarding the data, quality, accuracy, performance, adequacy, completeness, correctness, authenticity, safety, security, and validity of all features and functions of the Application.

In no event shall the Company, its affiliates, officers, employees, agents, partners, or licensors be liable for any direct, indirect, punitive, incidental, special, or consequential damages, including damages for loss of use, data, or monetary losses, arising out of or in any way connected with the use of the Website.

The Services requested by Registered Users shall be performed by representatives appointed as needed, only after the payment of the applicable fee is made. We do not have any relationship with representatives of the Vendor who facilitate the completion of the requested Services. We are not authorized agents of any Vendor or service provider(s) and solely provide a platform for the listing of Products by Vendors through our Website. 

Representation and Warranty

The Company, its affiliates, officers, employees, agents, partners, and licensors make no representations or warranties of any kind, express or implied, including but not limited to, the following:

(i) The services of the Website will meet your requirements or set standards of expectations.

(ii) The services of the Website will be uninterrupted, timely, secure, accurate, or error-free.

(iii) The results that may be obtained or expected to be obtained from the use of such services will be accurate or reliable.

(iv) The quality of any products, services, information, or other material purchased or obtained by you through the service provider or through the depictions made by the service(s) advertiser(s) or partners or vendor will meet your expectations or requirements.

To the complete extent permissible by the applicable law, the Company disclaims all warranties, express or implied, including, but not limited to the warranties of quality, services, and fitness for a particular purpose.

Guidance Material

The Website is not responsible for the quality, authenticity, correctness, accuracy, or suitability of such information. The User shall take prior advice and complete precautions of checking the validity and correctness of such information. The Website shall not be liable to the User or any third party for making any decision based on such information.

The Company shall be advertising its services on various platforms and through various mechanisms. In the event that any terms of the advertisement(s) conflict with this Terms of Use, the contents of this Terms of Use shall supersede any such terms and conditions.

Advertisements

The Website will post, display, publish, or provide links to advertisements of advertisers at various places on the Website. These advertisers might set cookies on the Website, using your data for various other purposes. We do not endorse or recommend the advertisements or advertisers or the quality, suitability, merchantability, fitness, commitment, or reasonability of the products and/or services offered by such advertisers. 

Force Majeure

Under no circumstances shall the Company, its affiliates, officers, employees, agents, partners, and licensors be held liable for any damage or loss resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control.

Compliance with Laws

Users shall comply with all applicable laws regarding their use of our services. This includes, but is not limited to, laws related to foreign exchange, customs, information technology, prevention of money laundering, income tax, and export-import policies.

Notice

All notices to the Company shall be served by email or by general notification on the Website.

Change

We reserve the right to modify, change, or update this Terms of Use and any other policies on the Website at any time. Such changes shall be effective immediately upon posting on the Website.

General Provisions

– These Terms constitute the entire legal agreement between you and the Company.

– If the Company does not enforce any legal right or remedy contained in the Terms, it does not waive those rights.

– If any provision of the Terms is found to be invalid, the remaining provisions will remain valid and enforceable.

– The use of the Website or the Services therein shall be governed exclusively by the laws of India.

– The name “Trendsetters” and related depictions on the Website are fictitious and not intended to hurt any sentiments or communities.

 If you do not accept and abide by these terms, you must not use the Website.